Shipping policy
SHIPPING POLICY
Last updated: 3.1.2026
ORDER PROCESSING
Orders are processed within 2–5 business days unless otherwise noted.
You will receive a confirmation email once your order has shipped.
SHIPPING METHODS
Shipping rates are calculated at checkout based on destination and package weight.
Delivery times are estimates only and are not guaranteed.
DOMESTIC SHIPPING (U.S.)
Standard shipping typically arrives within 3–7 business days after dispatch.
INTERNATIONAL SHIPPING
International shipping times vary by destination.
Customers are responsible for:
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Customs duties
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Import taxes
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Local fees
HAE STUDIO is not responsible for delays caused by customs processing.
LOST OR STOLEN PACKAGES
Once an order is transferred to the shipping carrier, HAE STUDIO is not responsible for lost or stolen packages.
If your tracking shows delivered but you have not received your package, please contact the carrier directly.
INCORRECT ADDRESSES
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly entered addresses.
QUESTIONS
For shipping questions, contact: